In accordance with article 6 of French law no. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the www.solarpvassistance.com website are informed of the identity of the various parties involved in its creation and follow-up:
The owner and/or publisher is a legal entity.
Site owner and/or publisher: Planet Soar
Status : Planet Soar SARL
Publisher address : 
Registered: Lille Metropole B 880 836 838
VAT ID: FR54880836838

Authorization number : 
Share capital: 20.000€
Director's name: Paul Boulch
Hosting: Infomaniak is operated by Infomaniak Network SA, a Swiss company located at rue Eugène Marziano 25, 1227 Les Acacias, Suisse
Mail responsible for publication: contact@solarpvassistance.com

Users' access to the site is subject to prior reading and acceptance of the legal notices. Access to and use of the site by users implies their express and unreserved agreement with the entire content of this legal notice as published on the site at the time of access.

In order to access certain sections of the site, where the user will be required to communicate certain personal data, the user must accept the policy relating to personal data ("Confidentiality") presented below. In the latter, users will find the terms under which they agree to the processing of their personal data.

Likewise, the user undertakes not to use the website or the services offered on it for purposes or effects that could infringe the rights and interests of third parties or harm in any way whatsoever, render unusable, overload or damage the website or services and prevent the normal use and enjoyment of the website by other users.

The user or visitor to the PLANET SOAR PV Assistance site has access to a free service for the communication of information and requests for quotes from referenced service providers.

PLANET SOAR PV Assistance's service consists in putting companies in contact with service providers who wish to transmit their commercial offers.

Information concerning users is intended for PLANET SOAR PV Assistance. PLANET SOAR PV Assistance may, however, transmit this information to third parties. Users therefore expressly accept that PLANET SOAR PV Assistance may communicate their personal data to its suppliers, to all organizations with which PLANET SOAR PV Assistance has concluded commercial agreements, as well as to any third party selected by PLANET SOAR PV Assistance. PLANET SOAR PV Assistance expressly informs you that the above-mentioned third party may be established in any country in the world, including countries that do not offer an adequate level of protection. To restrict the use of your data to the internal use of PLANET SOAR PV Assistance, simply send a request by post to PLANET SOAR 33 AVENUE LE CORBUSIER 59800 LILLE.

The user agrees, acknowledges and accepts by the mere fact of visiting the site that data and information concerning offers, products, services, prices, characteristics and any other data and information appear on the site solely and exclusively for information purposes, as preliminary information intended for the user. Such data and information may contain errors or inaccuracies, or may not be up to date. Consequently, the user must not use such data or information to make decisions that may have financial or other consequences for him or herself or for third parties without first checking them for all relevant purposes, at his or her own discretion and under his or her own responsibility.

PLANET SOAR PV Assistance makes the site available to the user with the information it contains, knowing however that despite the diligence with which it has been prepared, it may contain inaccuracies or errors.

The user agrees, acknowledges and accepts by the mere fact of visiting the site that data and information concerning offers, products, services, prices, characteristics and any other data and information appear on the site solely and exclusively for information purposes, as preliminary information intended for the user. Such data and information may contain errors or inaccuracies, or may not be up to date. Consequently, the user must not use these data or information to make decisions that could have financial or other consequences for him or herself or for third parties without first checking them for all useful purposes, at his or her own discretion and under his or her own responsibility.

PLANET SOAR PV Assistance reserves the right to update the content of the site at its sole discretion, to delete, reduce or prevent access to it temporarily or permanently.

Prohibited content: 

Professionals who register on our platform are bound by the following rules concerning content they are not authorized to publish or display on our site:

• Illegal content: No professional is authorized to publish content that is illegal, defamatory, obscene, abusive, fraudulent, or in violation of the intellectual property rights of others.
• Discriminatory content: Discrimination based on race, religion, gender, age, sexual orientation or any other protected characteristic is strictly prohibited.
• Harmful content: Any content likely to cause harm, disrupt the security or confidentiality of users, or compromise the integrity of our platform is prohibited.
• Misleading content: Professionals must not provide false information, false identities or mislead users of the platform.
• Unauthorized advertising content: Unauthorized promotion of products or services, or any form of spamming, is prohibited.
• Content in violation of our Terms of Use: Any content in violation of our Terms of Use is prohibited.

Third-Party Content:

Our business-to-consumer platform may contain content provided by third parties, including information, advertisements, reviews, links to other websites or resources. This third-party content is provided for your information and convenience. Please note that this content is not generated or controlled by us, and we cannot guarantee its accuracy, legality or quality.

Professionals and private individuals are asked to consider the following points regarding third-party content:

• Sources and Liability: Third-party content comes from external sources, and we cannot be held responsible for the content, actions or omissions of these third parties. You access such third-party content at your own risk.
• Terms of use: Certain links to third-party websites may be provided on our platform. Use of these sites is subject to their own terms of use, which you are encouraged to review.
• Reporting Inappropriate Content: If you find any third-party content that is inappropriate or violates our rules, please report it to us. We will take appropriate steps to investigate such reports.

We strive to maintain a safe and respectful environment on our platform. However, due to the nature of third-party content, we cannot guarantee its suitability or compliance. Please exercise caution and good judgment when interacting with such content.

Hyperlinks :

Our website may contain hyperlinks to other websites, including partners, advertisers or other third parties. These hyperlinks are provided for your reference and convenience. They are included as part of our "backlinks on PV" support to enhance our users' experience.

However, please note that we have no control over the content of these third-party websites, and we cannot guarantee the accuracy, legality or quality of the content presented there. The presence of links to other sites does not constitute an endorsement, recommendation or affiliation with these websites or their owners.

We accept no responsibility for the content of linked websites. Users are encouraged to read the privacy policies and terms of use of these third-party sites before interacting with them.

As a user of our website, you understand and agree that you access these linked websites at your own risk. We cannot be held responsible for any damage or injury resulting from your interaction with third-party websites.

This hyperlink policy is intended to inform you of our approach to outbound links and to remind you of the importance of caution when using such links.

Deletion of Content:

We reserve the right to remove or edit any content posted on our website under certain circumstances, including, but not limited to, the following:

• Non-compliance with Rules and Terms of Use: Any content that violates our rules, terms of use or current policies may be removed or modified without notice.
• Violation of the Rights of Others: If we receive a credible complaint that posted content violates the rights of others, including intellectual property rights, privacy or reputation, we may take steps to remove or edit such content.
• Inappropriate Content: Any content deemed offensive, harmful, discriminatory, illegal or unethical may be removed.
• Legal reasons: If we are required by a court order or by law to remove specific content, we will comply with such requirements.
• Site Security: In order to protect the security, stability and proper operation of our website, we may remove or modify any content that may pose a threat or risk to our platform.

We are committed to balancing the deletion of content with respect for freedom of expression, protection of privacy and compliance with applicable laws. Our decision to delete or modify content will be guided by these principles.

Any user whose content is deleted or modified will be informed of the reasons for this action, except in cases where this would be illegal or would compromise the security of the site. Users may have the opportunity to appeal such decisions in accordance with our internal procedures.

All content on this site (including, without limitation, text, graphics, logos, button icons, databases, images, text, audio and video files, and software) is the property of PLANET SOAR PV Assistance, the site's customers and suppliers, or other content providers, and is protected by national and international intellectual and industrial property laws. The compilation (meaning the summary, arrangement and assembly) of all content on the website is the exclusive property of PLANET SOAR PV Assistance and is protected by national and international intellectual property laws.

PLANET SOAR PV Assistance assumes no responsibility for the truthfulness, completeness, timeliness and accuracy of data or information of any kind, including those relating to offers, services, prices, features and all relevant data and information on services offered through the site by third party service providers, nor for the content, data or information provided from the web pages of such third parties. In particular, PLANET SOAR PV Assistance shall not be liable for the truthfulness, completeness, updating or accuracy of the information.

This Legal Notice and any relationship between the User and PLANET SOAR PV Assistance shall be governed by French law.

Subscribing to and using the services of the PLANET SOAR PV Assistance site implies the communication of information about you to PLANET SOAR PV Assistance.

PLANET SOAR PV Assistance informs you that the purpose of collecting this data is to offer you a better service regarding information and services through the site.

The information that concerns you is intended for PLANET SOAR PV Assistance. PLANET SOAR PV Assistance may, however, pass this information on to third parties. You therefore expressly accept that PLANET SOAR PV Assistance may communicate your personal data to its suppliers, to all organizations with which PLANET SOAR PV Assistance has concluded commercial agreements, as well as to any third party selected by PLANET SOAR PV Assistance. PLANET SOAR PV Assistance expressly informs you that the above-mentioned third party may be established in any country in the world, including countries that do not offer an adequate level of protection. To restrict the use of your data to PLANET SOAR PV Assistance's internal use, simply send a request by post to PLANET SOAR 33 AVENUE LE CORBUSIER 59800 LILLE.

Thanks to files (cookies) managed by your computer, PLANET SOAR PV Assistance is able to gather various information concerning the origin and date of visits, the access provider, the computer's IP address as well as the traceability of navigation on the site, the pages viewed and the time spent on the site. This information is used to improve the functionality and ergonomics of the site. If you do not wish this type of information to be collected, you can deactivate cookies on your computer; navigation on the PLANET SOAR PV Assistance site will not be affected.

In accordance with the law "Informatique et Liberté N° 78-17 du janvier 1978", you have the right to access, modify, rectify and delete any data concerning you. To exercise this right, please write to PLANET SOAR PV Assistance 33 AVENUE LE CORBUSIER 59800 LILLE.

As the protection of personal data is one of PLANET SOAR PV Assistance's concerns, our company is committed to preserving and guaranteeing personal privacy at all times, in strict compliance with the French Data Protection Act No. 78-17 of January 6, 1978.

PLANET SOAR PV Assistance guarantees under the terms of the law "Informatique et Liberté" that it will treat your personal data confidentially, and ensures that the server storing and processing your data enjoys the necessary security measures, given the current state of technology, preventing access to these data to any third party not authorized by PLANET SOAR PV Assistance.

We offer a no-obligation subscription system, which means that our customers are free to cancel their subscription at any time, without penalty. However, it is important to note that we reserve the right to modify the services included in the subscription, subject to certain conditions.

Modification of Included Services:

We may, at our discretion, modify the services included in the subscription. Such modifications may include changes in the features, benefits or rates associated with the subscription. We undertake to inform our subscribers of any major modifications before they take effect.

Customers who are not satisfied with the changes made to their subscription may cancel their subscription in accordance with our cancellation policy without penalty.

Current Subscription and Future Offers:

At present, we offer a subscription, but we reserve the right to develop and offer other subscription offers in the future. Existing customers will be informed of new subscription offers, if any, and will have the opportunity to subscribe to or decline these new offers.

We strive to maintain a transparent and fair relationship with our subscribers and to minimize disruption caused by service changes. However, we reserve the right to make such changes where necessary to improve our services or to meet other legitimate business needs.

Our subscriptions are non-binding, which means that our customers can cancel their subscription at any time, without penalty. However, please note the following cancellation conditions:

• Cancellation during the month: If a customer decides to cancel their subscription during the month, they will be debited for the current month in accordance with current payment conditions. However, he/she will not be debited for the following month.
• Blocking access to services: Any cancellation of a subscription will automatically block access to the services included in the subscription. The customer will no longer have access to these services from the date of termination.

We encourage our customers to take these conditions into consideration when considering termination of their subscription. We are committed to handling all cancellation requests fairly and transparently.

Cancellation of Subscription by PV Assistance:

PV Assistance reserves the right to terminate a subscription at any time, subject to certain conditions and in compliance with current legislation. Reasons for termination by PV Assistance may include, but are not limited to, the following situations:

• Violation of Rules and Conditions of Use: PV Assistance reserves the right to terminate a subscription if a customer violates our rules, conditions of use or current policies.
• Legitimate reasons: PV Assistance may terminate a subscription for reasons of security, fraud, inappropriate behavior or other valid reasons.
• Contractual Obligations: PV Assistance may terminate a subscription if the customer does not respect the contractual obligations specified in the terms of the subscription.

PV Assistance undertakes to inform the customer of the reasons for termination of the subscription, except in cases where this would be illegal or would compromise the security of the site.

We strive to maintain transparent and fair relations with our customers and to respect the principles of current legislation. Any customer whose subscription is terminated will be informed of the reasons for this action.

We encourage our users to contact us with any questions, problems or requests related to the content of our website. You can reach us at the following coordinates:

E-mail address: contact@solarpvassistance.com
Telephone number: +33 3 28 53 52 01

We strive to respond to our users' requests and concerns as quickly as possible. If you have any questions, comments or concerns about our website, please do not hesitate to contact us using the details provided above.

This contact information will enable users to communicate with your team should the need arise, contributing to a more transparent and efficient user experience.

The legal notice was last updated on 2023-10-19.